I was charged but I have no account
Accounts are usually created within minutes. Check your dashboard, your order and your bank, then contact us.
Updated November 2, 2026
In almost every case, your account is created within a few minutes of your payment. If you were charged and you still don't see it, follow these steps.
Step 1. Wait a few minutes
After the payment is confirmed, your account and your Rithmic credentials are created automatically. While Rithmic processes new accounts, it can take up to 30 minutes. Crypto payments are only confirmed after the network confirmations.
Step 2. Check your dashboard
- Go to Dashboard → Accounts. Refresh the page.
- Check that you are logged in with the same email you used to pay.
- Go to Dashboard → Billing and check the status of your order.
| Order status | What it means |
|---|---|
| Paid | Your account is being created or is already in Accounts |
| Pending | The payment hasn't been confirmed yet by the payment provider or the blockchain |
| Failed | The payment didn't go through. Any amount shown in your bank is a temporary hold |
Step 3. Check your bank
- A pending charge that disappears after a few days is a temporary hold, not a real payment. Your bank releases it automatically.
- If you see two charges for the same order, one of them is usually a temporary hold. If both are confirmed, contact us and we will refund the duplicate.
Step 4. Contact our team
If after 30 minutes your order is paid but you have no account, or you were charged and no order appears, contact our team through the live chat or open a ticket in Dashboard → Support with:
- The email of your Winbance account.
- The date, amount and payment method.
- A screenshot of the charge or the payment confirmation.
- For crypto payments, the transaction ID (TXID).
We will find your payment and create your account, or refund the charge if no account can be created.