How do I contact support?

Our support team is here to help you with any question about your account, rules, payouts or payments.

Live chat (fastest)

Open the chat bubble at the bottom right of winbance.com, your dashboard or this Help Center.

• Our assistant answers instantly and can solve most questions on the spot.
• If you need a person, just ask to talk to a human and a member of our team will take over the conversation.

Support tickets

For cases that need a review, such as a payout, an account issue or a payment, open a ticket from Dashboard → Support. Every ticket is linked to your profile, so we already have your account details. You will be notified when we reply.

Before you contact us

To help us solve your case faster, include:

• Your account login (for example, WNB-12345678).
• A clear description of the issue and when it happened.
• Screenshots, if they help explain the problem.

Good to know

• Our team will never ask for your password, your 2FA codes or payment card details.
• Many answers are already in this Help Center. Try the search bar at the top first.