How do I request a payout, step by step?

Once your account meets every requirement, requesting a payout takes less than a minute.

Step 1. Open Payouts

Go to Dashboard → Payouts and click Request a payout.

Step 2. Choose your account

Select the funded account you want to withdraw from. You will see the amount available and the maximum you can request for this payout.

Step 3. Enter the amount

• Enter any amount between $250 and the maximum shown.
• On Direct Pass, the first payout is set automatically to the full amount available above the safety net.
• The summary shows exactly what you will receive after the profit split.

Example: you request $1,000 with a 90% split. You receive $900. There are no payout fees.

Step 4. Choose your payout method

Select one of your saved payout methods. If you don't have one yet, add it in Settings → Payout methods.

Step 5. Confirm with 2FA

Enter the code from your authenticator app to confirm the request. This protects your payouts from unauthorised access.

After you submit

Your request appears in Dashboard → Payouts and its status updates in real time:

Status	Meaning
Pending	Our team is reviewing your request
Approved	Your payout has been approved and is being processed
Paid	The payout has been sent to your payout method
Rejected	The request was not approved. The reason is shown with the request

You receive an email at every change of status. When your payout is paid, the amount is deducted from your account balance and a new payout period starts.

Questions about your payout? Open a ticket

If you have any question about a payout, the fastest way to get an answer is a support ticket linked to that payout.

How to open a payout ticket

1. Go to Dashboard → Support and click Open a ticket.
2. In Subject, select Payout.
3. In Payout ID, choose the payout your question is about. Only payouts with the status Pending or Approved are shown.
4. Write your question in the message field. You can attach screenshots if they help.
5. Click Send.

When should I open a payout ticket?

Situation	Example
Your payout has been pending longer than expected	"My payout has been pending for 3 business days"
You want to confirm the details of your request	"Can you confirm the amount and the method of my payout?"
Your payout is marked as Paid but you haven't received it	"My payout shows Paid but the funds haven't arrived"
You have a question about how the amount was calculated	"Why is the amount I will receive different from what I expected?"

What happens next

• Your ticket is linked to your payout, so our team already sees the account, the amount, the method and the status. You don't need to repeat those details.
• You receive an email when we reply, and the conversation stays in Dashboard → Support.
• Please open one ticket per payout. Opening several tickets for the same payout does not speed up the answer.