Can I get a refund?
Refunds are possible within 4 hours of purchase if you haven't signed the Rithmic agreements, with a 4% fee.
WTWritten by Winbance Team
Updated November 2, 2026
Updated November 2, 2026
Yes, you can request a refund in some cases. Because your Rithmic access and market data are activated as soon as you buy, refunds are only possible during a short period and before you start using your account.
When can I request a refund?
| Situation | Refund |
|---|---|
| Less than 4 hours since your purchase and you have not signed the Rithmic agreements | ✓ Yes |
| More than 4 hours since your purchase | ✗ No |
| You have signed the Rithmic agreements (Non-Professional status), even within 4 hours | ✗ No |
Signing the Rithmic market data agreements means you have started using the service, so the purchase can no longer be refunded.
How much is refunded?
A 4% refund fee is deducted from the amount you paid, to cover payment processing costs.
| Amount paid | Refund fee (4%) | You receive |
|---|---|---|
| $106.00 | $4.24 | $101.76 |
| $265.00 | $10.60 | $254.40 |
| $322.50 | $12.90 | $309.60 |
How to request it
- Open a ticket from Dashboard → Support within 4 hours of your purchase.
- Select the subject Billing and include your order number.
- Our team checks that the conditions are met and processes your refund.
How long does it take?
Refunds are processed in up to 4 days. The amount is returned to the original payment method. Depending on your bank or provider, it may take a few extra days to appear in your account.
Good to know
- When a refund is processed, the account linked to that order is closed.
- This policy also applies to resets and activation fees.
- A purchase that was refunded or disputed through a chargeback may lead to the closure of your Winbance profile.