I can't connect to my account
Check your credentials, system, agreements and account status to solve connection problems.
Updated November 2, 2026
Most connection problems are solved in a few minutes. Follow these checks in order.
1. Check your credentials
- Copy the username and password again from Dashboard → Accounts → Credentials, using the copy buttons.
- Make sure there are no spaces before or after.
- The password is case-sensitive.
2. Check the system and gateway
| Setting | Correct value |
|---|---|
| System / Server | Rithmic Paper Trading |
| Gateway | Chicago Area, or the closest to you (for example, Europe) |
Selecting another system, such as "Rithmic 01" or "Rithmic Test", is the most common cause of a failed login.
3. Accept the Rithmic agreements
If it is your first login, you must accept the market data agreements and select Non-Professional in R|Trader web. Until you do, some platforms won't connect or won't show market data.
4. Check your account status
In Dashboard → Accounts, check that your account is Active. Breached, closed or completed accounts are removed from your Rithmic user and no longer appear on your platform.
5. Close other sessions
Rithmic allows a limited number of simultaneous sessions per user. If you are connected on several platforms or devices at the same time, close the ones you are not using and try again.
6. Common error messages
| Message | What to do |
|---|---|
| Invalid login / password | Copy the credentials again from your dashboard |
| Permission denied or user not enabled | Your account may not be active yet. Wait a few minutes after purchase, then contact support |
| Connected, but no account | Disconnect and connect again, and check that you selected Rithmic Paper Trading |
| Connected, but no market data | Accept the agreements and select Non-Professional |
Still can't connect?
Contact our team through the live chat with your account login, the platform you use and a screenshot of the error. We will check your Rithmic user right away.