I didn't receive my Rithmic credentials
Credentials usually arrive within minutes. Check your dashboard, your email and your order status.
WTWritten by Winbance Team
Updated November 2, 2026
Updated November 2, 2026
Your Rithmic credentials are usually sent within a few minutes of your purchase. While Rithmic processes new accounts, it can take up to 30 minutes. If you still don't have them, follow these steps.
Step 1. Check your dashboard
Your credentials are always available in Dashboard → Accounts → select your account → Credentials, even if the email didn't arrive. This is the fastest way to get them.
Step 2. Check your email
- Look in your spam, junk and promotions folders.
- Search your inbox for "Winbance" or "Rithmic".
- Make sure you are checking the email address you used to sign up.
- Add our sending address to your contacts so future emails arrive in your inbox.
Step 3. Check your order
Go to Dashboard → Billing and check the status of your order:
| Order status | What it means |
|---|---|
| Paid | Your account is being created or is already available in your dashboard |
| Pending | The payment hasn't been confirmed yet. Crypto payments may take longer, depending on network confirmations |
| Failed | The payment didn't go through. You can try again with another payment method |
Step 4. Still nothing after 30 minutes?
Contact our team through the live chat or open a ticket from Dashboard → Support, and include:
- The email of your Winbance account.
- Your order number or the date and amount of the payment.
- A screenshot of the payment confirmation, if you have one.
We will check your order and send you your credentials as soon as possible.