Why was my payout rejected?

Every payout is reviewed by our team before it is sent. If a request is rejected, the reason is always shown with the payout in Dashboard → Payouts and in the email you receive.

Most common reasons

Reason	What it means	What to do
Requirements no longer met	Between your request and the review, a loss changed your balance, safety net or consistency	Keep trading until the requirements are met again and request a new payout
Payout details incorrect	The bank details, Binance Pay ID or TRC-20 address are wrong or incomplete	Correct them in Settings → Payout methods and request again
Name doesn't match your KYC	The payout account is not in the name of the verified trader	Add a payout method in your own name
KYC issue	Your identity verification is expired, incomplete or under review	Complete or update your KYC
Trading rule broken	Overnight positions, trades shorter than 30 seconds or trading in the 10 minutes before high-impact news	Review the trading rules. Depending on the case, the account may be closed
Prohibited practice detected	Bots, hedging between accounts, account sharing or account passing services	The payout is cancelled and the account is closed

What happens to the amount

When a payout is rejected, nothing is deducted from your account. The full amount stays in your balance, and you can request a new payout as soon as the requirements are met, unless the account was closed.

Do you disagree with the decision?

Open a ticket from Dashboard → Support with the subject Payout, select the payout ID and explain your case. Our team will review it and reply in the ticket.

How to avoid rejections

• Check the panel What's missing to withdraw before you request.
• Avoid trading in a way that could change your requirements while your payout is pending.
• Keep your KYC and payout methods up to date and in your own name.