My KYC was rejected: what now?

Most rejected verifications are caused by a photo problem and are solved by trying again. The reason for the rejection is always shown in Dashboard → Settings → Verification.

Common reasons and how to fix them

Reason	How to fix it
Blurry or unreadable photo	Take the photo again in good light, holding the camera steady
Document cut off	Make sure all four corners are visible in the photo
Glare or reflections	Avoid direct light on the document and tilt it slightly
Expired document	Use a valid document
Document not accepted	Use a passport, national ID card, driving licence or residence permit
Selfie doesn't match the document	Take the selfie in good light, looking straight at the camera, without glasses or hat
Name doesn't match your profile	Contact support to correct the name on your Winbance account before retrying
Photo of a screen or a copy	Use the original physical document

How to try again

1. Go to Dashboard → Settings → Verification.
2. Read the reason for the rejection.
3. Click Try again and repeat the process, fixing the issue.

Most new attempts are approved within minutes.

Cases that need our team

Contact our team through the live chat or open a ticket in Dashboard → Support if:

• Your verification was rejected several times and you don't know why.
• Your name has changed (for example, after marriage) and your documents show different names.
• Your verification shows that your identity is already linked to another Winbance account.
• Your country is not available in the list.

Our team will review your case manually and help you complete your verification.

Good to know

• Your accounts and trading are not affected while your KYC is pending or rejected. Only Livex activation and payouts wait until it is approved.
• Each person can only verify one Winbance profile.