Winbance

Security, KYC & account

Identity verification, 2FA, password and personal data.

10 articles

When and how do I verify my identity (KYC)?KYC is required before Livex activation, your first payout and affiliate commissions. It takes 2–3 minutes, once.Which documents are accepted?Passport, national ID card, driving licence or residence permit: original, valid and in your name.My KYC was rejected: what now?See the reason in your dashboard, fix the issue and try again. Our team helps with special cases.How do I enable two-factor authentication (2FA)?Enable 2FA with an authenticator app in Settings → Security. It is required for payouts and payout methods.I lost access to my 2FA deviceUse one of your 8 recovery codes, your setup key, or ask our team to reset your 2FA.How do I reset my password?Reset your password from the login page or change it in Settings → Security.Can I change my email or personal details?Address, language, password and payout methods can be changed in your dashboard. Email, name and country through support.Which countries are supported?Winbance supports most countries. Here is the list of countries we can't accept.How do I protect my account from phishing?Winbance never asks for your passwords or 2FA codes. Learn to spot phishing and protect your account.How do you handle my personal data?What data we collect, who we share it with, how we protect it and your rights.