Can I change my email or personal details?
Address, language, password and payout methods can be changed in your dashboard. Email, name and country through support.
WTWritten by Winbance Team
Updated November 2, 2026
Updated November 2, 2026
Some details can be changed directly from your dashboard. Others are linked to your identity verification and can only be changed by our team, to protect your account and your payouts.
What you can change and how
| Detail | How to change it |
|---|---|
| Address | Yourself, in Dashboard → Settings → Profile |
| Language | Yourself, in Dashboard → Settings or from the language selector |
| Password | Yourself, in Dashboard → Settings → Security |
| Payout methods | Yourself, in Dashboard → Settings → Payout methods, with your 2FA code |
| Through our support team | |
| First and last name | Through our support team, with a document |
| Date of birth | Through our support team, with a document |
| Country of residence | Through our support team |
How to request a change through support
- Open a ticket from Dashboard → Support.
- Indicate which detail you want to change and the new information.
- Depending on the change, we may ask you to:
- Confirm the request from your current email.
- Send an official document showing the correct details.
- Complete a new identity verification.
Most requests are completed within 1–2 business days.
Important
- Your name must always match your KYC and your payout methods. If your name changes, update it before requesting a payout.
- Accounts can't be transferred to another person. Each Winbance profile belongs to the person who verified it.
- If you signed up with Google, your email is the one linked to your Google account.